Wednesday, 25 February 2015

#6 part 2: Chronicles of unfortunate events. Ignore weak signals..at your peril


Assalamualaikom / Greeting Earthlings and fellow travelers....

Part 2..a continuation.

" That door is normally noisy. Common problems.The plane had landed from Sxxxpore with this problem (= ignoring weak signals) Our ground crew had checked and rectified it , (normalisation) Anyway there is no reason to worry, our ground staff had okay for us to fly (= read normalising unacceptable standards) .We are back on schedule (conflicting goals). ..assured the  stewardess when I asked about that unusual level of noise in the plane which should have been an award-winning smooth-as-silk-and-silent A380. Noise from a supposedly  air-tight door !! 

Ignore weak signals at your own perils. When you are in position of responsibility and lives are dependent of your decisions, following gut feel is not good enough. Discipline, clear processes and total compliance are required to supplement personal competency. Ah that 's a bit of maintenance management for you. Air traveling is still a safe form of mass transportation  and we hope that it continues that way...because there still many places in this beautiful planet of ours that I have not been and events that I yet to witness.

Normalisation - when one accepts unacceptable standards as new norm , together with ignoring weak signals and conflicting goals are three most common ingredients and recurring causation of accident . The wife reminded...lets try to be less an Engineer and less technical in your story telling...so that the extent of the technical stuff.

That was some two hours into the flight -  alarm bells start ringing in my head having heard the statement as made by the leading  stewardess . It was during my toilet break after meal and in the middle of my second movie , that whilst queuing for  the rest room  located at the  rear section ,  I noted the rear area was unusually noisy. One can hear noises from the rear left ,which should otherwise be, an air-tight door. One can hear sound of speeding air through the door...high pitch sound just like one experience when driving in speeding car with the window slightly ajar. Noticed most of the passengers in this section (economy class) had airline-issued Bose earphones (usually issued to business and first class passengers) and some had the thick comfy first class blanket on.. perhaps the superior noise-canceling ear phones was to drown the noise and extra blanket for warmth since its definitely chill(er) here. Alarm bells ringing but no panic yet after all this is a reputable airline and a premium fare flight. Not a cheap no frill budget airline.

Four hours into the flight. Toilet break again, paused the third movie. The free flow of drinking water and orange juices whilst watching the movies taking a toll on the old bladder. Whilst checking out the rear section, noted the seats by the noisy door now totally vacated. It was also profoundly much nosier and colder here. There were many empty seats in the rear section which I had not noticed to be empty earlier. Obviously some passengers from the rear section had been relocated elsewhere.

Alarm bells in my head now ringing louder and faster. Ooo oh..what's going on here.?? Being a practicing engineer with an oil and gas company who pride on our own safety culture and  impressed with this airline operator 's safety record , this was a bit concerning. Is the problem  escalating ? Need we be worried.?? Why were there no cautionary yet assuring messages to rest of passengers ?  More questions than answers tic-toeing  in my mind.  Having studied aeronautical engineering as a module at University had not help with flashes of past calculations and formulas of stresses induced on airframes bla..bla.. unequalised pressure bla..bla..bla.. structural deformations bla..bla... fueled wild fantasies and sordid imagination started clouding the mind impacting emotion.. I hadn't realise how fast these fantasies mushroomed  into multiple probable scenarios  in your minds especially when you were sitting on a toilet seat in an airplane with suspected "leaking" air-tight doors..(subsequently confirmed by the news media after the emergency landing). Leaking air-tight door. How much pressurized air does this plane carry? How long can the door sustain ??  Heavy breathing. Despite the chill temperature, cold sweat start flowing. Rushed back to the seat. 

Guess this would had been  one of those rare occasion when ignorance would be  bliss. Without wanting to sound alarmist , gently reminded accompanying family members to keep their seat belts securely fastened at all times. Securely fasten your seat belts at all times. All times. I reminded them. Yeah..yeargh..they answered half asleep. Checked. Confirmed that their seat belts were securely fastened. 

What if....what if...damn those airplane crashes investigation documentaries...flash back of some of the documentaries' key moments replayed back inside my head.. Awkward moments to remember about air-crash investigation documentaries.  Weak signals, Normalisation. Conflicting goals. False sense of security. Key ingredients and recurring findings..bla..bla.. airline crash investigatI cannot concentrate on the inflight movie any more. Got up and start taking out some items from the carry-on back pack. I remembered one of many pre-departure safety announcement.  "In the unlikely... event of emergency , when evacuating  the aircraft ,..do not  carry anything with you.. "  Guess you have to have what you want to have on you....

Passports - checked. Mobile phone - checked. Cash and credit card - checked. Yassin book - checked. Need to keep them all handy and within reach and quickly can be slipped onto the pockets if needed be. Re-read suraah Yassin again. Calming. Pray and Doa. Fell asleep in between.

Six hours into flight.  " Crew , Sit Down  !!" bellowed the Captain over the PA system in stern, serious and unmistakably commanding voice.  May be I was on my fifth or sixth movie then... lost count. I'd been flicking between the channels since I cannot really concentrate on the movies any more when suddenly the Captain broke the silence and made that abrupt  short announcement.  "Crew sit down..." Unmistaken command.

This was not the usual announcement. Not the usual gentle , calming voice of captain or crew warning of impending  "...air turbulence reminding passengers to remain seated , remove your child(ren) from basinets and hot beverages service-being suspended-type announcement .." This announcement was definitely new and I heard it said that way for the first time. Upon the announcement., I saw the stewardesses  almost double-quick step back to their stations, dispensing their usual grace of gliding checking whether passengers had fastened their seat-belts on their way to their stations. This time they almost hop-scotched , short of running , back to their stations. With urgency. Visible concerns in their faces. Alarm bells ringing wild. 

Before I could express my concern to my families , few seconds later., the plane "dropped" into a rapid descend. The recorded announcement  "This is Emergency,,This is Emergency.: and air-masks dropped from the bulk-head.. Dark. Emergency lights. Shrieks of panic. . Heavy breathing. Shouts of despair  . Comforting shoos ... occasional tears....refer post #4...for details.

One hour after the emergency announcement (7th hour), which seems like eternity, Captain announced why the rapid descend...we were losing cabin's air pressure (most probably from the leaking door - the door had been leaking oxygen/air for the last seven hours....!!) and due to this., he had to maintain flying at low altitude., (what he had not mentioned ...because beyond the area we were currently flying, we would be in the Himalayas mountain range - amongst the highest land points on earth. !!)  Knowing too much geography can be scary too. We were lucky (?? - under the circumstances looking at it post event ) that the Captain decided to take evasive action and descend to 10,000 feet now rather than later and proceed flying over the mountain ranges... at 10,000 feet one can breathe without air mask and pressure is almost equilibrium.  

Have you ever wondered how your own heavy breathings sound like ?? In that hour ., you were lost in your own thoughts , you can hear your own breathing. Its feels like drawing every breathe as if it was your last. Scary thoughts.

The Captain said that we need to make "unscheduled stop - emergency landing " as soon as possible - more shrieks, panic yells - and he is working with home base crew to locate  nearest airport that can accommodate a desperate A380 aircraft...and remind all passengers that this stop-over area is not part of  the airline's normal route - services may not be at high standard expected where we landed.. Guess the Captain was trying to manage expectation, especially the high paying premium passengers... Hello, just land us safely please. We can talk about complaining about not getting  premium services later... 

The next four to five hours were agonizingly long and dragging . Sounds of our own heavy breathing and darth-vader like conversation with fellow passengers (speaking through air-masks) were punctuated by  announcements by the Captain. The chronicles of unfortunate events and subsequent communications from the Captain would have been comically hilarious had it been part of a movie plot , but not when it involved you in a distressed air-plane. The following 

- CaptainWe were just two hours away from nearest airport at something xxban (??)  where we can land. A forth coming relief. Wait a minute..where is this airport again ...Where is that ?? Can't find that airport in the route map. we were presently somewhere in central Asia prior to entering mountain range of the Himalayas. Doesn't it s it sound like Harry Potter's " Prisoners of Ascaban " ?? Flight tracking mode was not  operative then. 

whilst wondering where the airport and to be told an hour later....

- Captain : I am sorry , our base support team advised that xxban cannot accommodate A380. We need to find alternative nearby airport. By the way, are there any Russian speaking passenger onboard., please identify yourself to one of the crew. 

More shouts...more doom scenarios were being widely imagined...more heavy breathing. 

CaptainWe are please to advise that we can now proceed towards Baku. We should be there in two hours time. However bla..bla.. that Baku airport is not our normal stop over airport and they do not service A380 planes. bla.bla.. please relax  bla..bla.. await  further instructions from the crew.  Quick search  - Baku is capital of Azerbaijan , by the Caspian Sea.... at least we now know our destination.

An hour en route to Baku , more announcement another unfortunate event ...

- Captain:  we are too heavy and need to use up more fuel before we can (attempt) landing...bla..bla.. need to circle around to burn more fuel. ..bla..bla.. The airport was visible in the dark nights. So were the flashing blue and red lights of the emergency services on the ground on the airport tarmac...so many flashing blues and red lights...we flew circling around the airport...questions flashing in the mind..the airport is not geared for A380., will the runway be strong enough to handle A380 , will it be long enough, wide enough..bla..bla... been seeing too many action pack movies involving airports and airplanes lately...

- Captain : I need to lower the landing gears to speed up burning more fuel. Good that he announce this before he lowers the landing gears because I swear I heard the most spine-chilling metal cracking sound ever in my 30 odd years of flying when he lowered the landing gear....did anything fell off...aeronautical engineering calculation flashes again sending cold seat.

CaptainWe are making final approach for landing . No need to mention " please brace yourselves, lets pray together for safe landing and you may want to say you goodbyes to your love ones if they happen to be seated near you....." those unsaid words could be ringing in most of the passengers  head right then as the plane made the final approach. Plane picking up speed,  flashes of lights can be seen across the window , 

Flashing red lights, blue lights. Red light. Blue lights. The plane abruptly stop. Stop. Silent. Sounds of claps. Cheers. Alhamdulillah. Safe and smooth landing. Cheers of horray can be heard in the cabin. Sigh of relief. Tears of joy. Tears of relief. Hugs and kisses around. Lets not do this ever again. One experience  is one too much and will last a life time.

I have never felt so grateful to have landed onto a foreign land as I felt then. Alhamdulillah., and it was great to have smelt the cold air as I stepped out of the airplane onto the mobile staircase. The flashing lights of red and blue were the emergency services which were tracking the plane as it landed..and Bako airport was big enough to handle the A380 air planes after all...

Welcome to Baku , Azerbaijan . It was 00;30am local time and 20;30hrs  London time. Almost 12 hours in tension mode and the last four -six hours were in emergency mode.!! Sujud kesyukuraan. Done.   An unscheduled emergency landing - where we were treated as unwelcome nuisance guest rather than distressed airline passenger. Its 25 hours later that we took off from Baku to our next destination Singapore. That's another story all together. That's another posting.

Right now thankful to be touched solid land in one piece.. albeit in a foreign land. Our diversion made the international news that day....only then I knew there were another group of Bruneian in the plane.

Lessons learnt;
- keep your passport handy and easy to be slipped onto your pockets if need be
- have mobile phone, loose cash and credit card available
- fasten seat belts on flights and keep fasten at all times.
- not to have too many wild imaginations if you can....

Safe landing and smooth airpot clearance wishes to fellow travelers., wherever your final destination may be.

Wassalam/regards

sallehbostaman 21/feb 2015 @ 2/JamadilAwal.


India highway - family ride: enough space for everyone.. 

Jaipur , India - princely ride 

Jaipur - India : ride Elephant-jam ..(traffic jam equivalent)

Moscow metro -  ride : almost homely

Hangzhou - China : beauty vs safety ride  
New Delhi India - world's largest eco friendly  bus - taken for a ride.

Hangzhou , China: leisurely scenic ride


Beijing ; -new communal  ride

Tutong beach , Brunei :  future personal ride
 
0-100mph in 26 sec : this would be my personal choice of ride

Birmingham shopping mall : ice-cream  joy ride with grand /dad 


 Tower hill , London - walk no ride.
London underground - mass ride: mind the gap

Wednesday, 11 February 2015

#5: sights of places - I rather be here anytime..all the time.

k a a b a   m a s j i d a l   h a r a a m  -  m a k k a h   a l- m u k a r r a m a a h


Ya Allah Ya Rabb -
Thy know our weakness , strengthen us
Thy know our needs , full fill us
Aamiin



m a s j i d   n a b a w i - m a d i n a h   a l  m u n a w a r r a h



m a s j i d   n a b a w i - m a d i n a h   a l  m u n a w a r r a h



#4: "This is an Emergency... This is an Emergency....." Flying at 38,000 feet this is the last thing you want to hear.

Assalamualaikom /Greetings Earthling and fellow travelers....

"This is an Emergency. This is an Emergency"... the recorded announcement repeated itself.. When you're in a plane flying at 38,000 feet , this is the last thing you ever want to hear being announced in your plane . And with you in it.  "It only happens to other people. In the movies." You thought. Not to you. Can never happen to you. Never in a thousand trips that you gonna make. Never.  A denial. Grasping on faint veil of hope. Hoping this is not actually happening. Unfortunately this time its your number being "announced".

That recorded announcement , though I heard it first time 13 months ago, is still fresh imprinted in my memory as if it happened just yesterday. Loud and clear as it is was yesterday.  That message was exactly what I and another 500+ passengers heard on board a Boeing A380  flight TR*317 .This incident occurred just over  a year ago last January 2014 , whilst flying en-route from Heathrow Airport London to Singapore which resulted in my flight TR*317 being  diverted and conducted an emergency landing at Bako, Azerbaijan..and stranded in the Airport terminal for over 25+ hours. !!

 ( * the real carrier name starts with S - a reputable and internationally acclaimed , award winning national carrier  of an island-state - which shall remains nameless throughout this piece.. to protect its reputation) Though  I would not named the carrier , I shall identify the carrier with an alternative alphabet shifted by a letter -you can try to guess which aircraft carrier..) 

Close you eyes and let me take you to re-live some of the moments .

Upon the announcement , you felt a sharp pain in both of your ear as the plane descend rapidly from 38,000 feet to 10,000 feet in just over few minutes.The sudden pressure change was too fast for your old ears to accommodate to equalise pressure across the ear drums. Ouch. "Ting" and the air masks from the overhead compartment dropped  dangling above you.  Instantaneously upon hearing the announcement, the plane's  rapid descend  and the air masks dropping , you heard this uncoordinated but simultaneous  chorus of cries and shouts from the 500+ passengers aboard the plane. The lights temporary went out. Emergency lights lighted the plane. Eerie cries , shouts  and then silence. Frantically you pulled the air mask over your head and try to breathe calmly over the chaos.. Cool oxygen enters your lungs. It was dark. You can only hear yourself breathing.... you breath heavily. This is it., you said to yourself.  How come there had been  no memory flashes as some movies plot had shown. Just cold sweat start flowing down your brows.

You have seen the pre-flight safety demonstrations many times before  " ... in the event of air pressure drop bla..bla..  masks like this will fall from the compartment above you...bla..bla.. pull the chords towards you and put on the masks...bla..bla Breathe normally. Attend to yourselves first . ,bla..bla...." You have seen the demonstrations  and heard this message many times before that you no longer pay any attention to it.  Same boring stuff you said. Not that important. You prefer to check out the inflight movies  whilst the crew go on with their boring pre-flight routine safety demonstration. You wondered  which  movie that you're going to watch first on this return leg of your journey... 

Whilst I can assure that no amount of hours of watching the pre-flight safety video nor the numerous flicking of the safety leaflet could ever prepare you for this real moment. , nevertheless knowing what to expect in the event of emergency  helps. I have attended aircraft  (helicopter) ditching  survival training courses (and its refresher)  before and had used air-masks breathers in the drill exercise/s but nothing can really prepare you for this "actual "event. This is it. The moment of truth

" I can't breathe..." ,
"I can't reach the air-mask"...
" There is no air flowing"..
"Help me...help my children...some of the voices you heard..

Panic. Chaos, Cries, Freeze..this is not happening. This cannot be happening to me. Stay calm ..let the simulated training guides you ".  You assured yourselves and began to breathe normally...You need to tend to yourselves first before you can attend to your fellow passengers and family members seated nearby.

"Just pull down hard on the chords " (to break the holding string) and pulled it  towards you and breathe normally".(if you can under the circumstances)..Breathe normally " ..an easy statement when you're not in panic mode., but can be such a daunting task with air-masks just dropping on you and shriek of panic around you. . Breathe normally under duress is  a skill that requires lots of practice - which I don't think many of us would want to subscribe too often in flights. "So excuse me - if i don't have enough practice and cannot breathe normally....." bellowed one mum..

Shock. Denial. Anger.  ...you are on your own. Strapped on your seat. Helpless to assist. You read all the prayers and Quranic suraah that you remembered. , and wished that you had memorised more. You took out the Yassin book that you always carried with you and start re-reading it ..again..and again...it calms you down. Comforting. Calming. You re at peace with yourselves. Ready to confront any eventuality that you're not yet prepared to endure. You hold on the arms of your wife who was seated next to you. Assuring her., whilst actually you're trying to assure yourselves. You said your silent goodbyes and love you with your eyes....

The steward/dess/crew were no where to  be seen. Most probably they were strapped onto their seats as well. Attending to themselves first . Guess they too need to remain calm and composed before they can help others.. They are humans too. For the first 30 odd minutes (felt like eternity) since the announcement ... the passengers were on their own attending to themselves helping each other - occasionally some can be overheard giving instructions and shoo-ing assurances and attempting comforting words from their seats. Surprisingly the young children seems less affected and some were even bemused with the new "toy" making darth-vader heavy breathing sound  when talking to their siblings or responding to their parents.

Some mums , with unmistaken terror of helplessness in their eyes , and frantic sign languages , in their no-longer-elegant way trying to comfort children in their care (more to comfort themselves than their children)  caused anxiety to other fellow passengers. The dads..most of them remains calm , cool and compose (read= some suffering in silence but need to look cool and calm )  - murmuring  enough prayers for all...

After half an hour , the stewardess came out one by one bearing gas mask and oxygen bottles strapped across their chest. Comforting distressed passengers.  The Captain , in a muffled voice, speaking through the air mask - most probably ,  announced that the aircraft was losing cabin pressure and had to take evasive action to descend  and continue to fly at low altitude and will need to make emergency landing to a nearby airport. More shrieks. More cries. He reminded all to remain calm and follow the instructions as given by the crew. Needless to say the unsaid message could be...let's us all pray to our Makers for our safety .

The built up to the incident , what  happens in the plane leading to the emergency announcement  , how one felt and acted during the 4-hour "emergency mode"  whilst waiting for the inevitable and perhaps thinking of (unthinkable ending ..) and the 25+ hours wait at Bako - the experience of being treated as unwelcome nuisance guest rather than as distressed unfortunate stranded air-travelers.. will be shared in future postings..

There were many lessons  learnt for me from this incident ... some further reinforced what I am already doing., and other that I have started doing now on all my flights,
(1) as  Muslim I have always carried my Yassin book on me which I read them on all flights ., regardless wherever I boarded the plane. The first 20 minutes in the plane will be spent  to read my Yassin and recite the musafir doa seeking for safe journey...and thereafter tawakkal to Allah's will . Qadha and Qadar. Faith in what will be , will be. Total submission. I will continue doing this. Though I have the suraah yassin downloaded on my handphone., I still carry the printed book - in case the hp runs out of juice. This incident further strengthen this practice.
(2). have my handphone fully charged and carry a loaded SIM card of a reputable telecom provider. Unfortunately some SIM card telecom provider  (eg DST) are not recognised in some areas. Your hp  charger and a multiple adapter will be handy since you don't know how long you re going to be stranded and what type of plug/pin head will be available at the airport.
(3) carry small change of internationally recognised currency.. Euro , sterling or US dollars.
(4) have energy replenishing food handy.
(5) pack set of changing clothes in you carry-on.
(6) look at the plane's safety procedures especially the evacuation and emergency responses

Despite this incident., I have continued flying. In fact 6 weeks after the incident., I have to take the same flight again. The wife continue flying 2 weeks after the event. Unless you turned to be a hermit and intent to  stay within your dwellings., or grew your own wings., you will need to return to air traveling sometime soon.

Alhamdulillah., I am thankful to have undergone this event and be able to talk and reflecting on it. Recent unfortunate events and its frequency of occurrence - on the routes that I normally takes ,  sometimes makes you wonder ... but one has to have faith. Qadha and Qadar..what will be will be,

Safe travels wishes to every one. Al-Fatihah to fellow travelers who had not returned home...

wasslam/regards
salleh Feb 2015.

Pride in timely departures....causing conflicting goals perhaps.
A380  prior to take off - with more than 500+ paying passengers. perhaps there is business pressure to ensure loaded planes keep on their scheduled take off time , creating  "conflicting goals" and placing " undue pressure" on  ground crew  and flight staff. to okay flights are per schedule....


there had not been memory flashes......